The Secret To Dealing With Bad Reviews

Since the birth of the internet, businesses have been under the control of the customers. Online forums, social media platforms and review sites have opened up a whole range of ways for customers to comment, compliment and complain about businesses and services. Whereas we once would rely on the reviews of a restaurant critic or family and friends before choosing a place to dine out, now we can look on the social media profiles and see the customer comments or check Trip Advisor and see the amount of ‘stars’ given to the eatery. As a business owner, you will know that customers are more likely to complain than they are to compliment. Customers who see negative reviews on a site will in turn form their own negative view of the business, so you need to deal with the negative views in an effective way. Follow these simple rules to not only quell bad reviews, but hopefully turn them around into positive ones. Read More
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Off-The-Beaten Track Walks In Singapore, Gives Back To Great Cause

Meet a group of ladies who get together every week to guide fellow explorers on a guided walk through Singapore. What started out as a regular catch-up between good friends has today turned into a very cool program that gives back to a great cause. Here's their story.. How did this idea come about and what did it take to bring it to life? Sandra and I walk every Thursday morning with around 20-30 (mostly Dutch) expat ladies through Singapore. Every week two of them guide the others through new areas and new routes are made regularly. But… It is inherent to expat life that at some point the expat will leave and with them also the knowledge of some of the best routes leaves. They kept saying to each other that “we really should write these routes out”, but it never went any further. Read More
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